Increase:
Elevating Hospitality,
Beyond expectations
Dedicated to redefining luxury and boutique hotel experiences, Elevating Hospitality helps you achieve your ambitions and exceed expectations. With extensive expertise in the hotel and restaurant industry, skills in hospitality, guest experience, growth strategies and leadership development are honed to perfection. Our goal is to cultivate environments where both guests and employees experience genuine happiness and comfort, where heartfelt hospitality is part of every interaction, ensuring memorable and meaningful stays for guests, and a supportive, fulfilling workplace for the teams.
Floris Kemper
Nice to meet you
Floris, the founder of Elevating Hospitality, boasts an impressive career as the former General Manager of prestigious luxury properties such as Château St. Gerlach (member of Relais & Châteaux) and Kruisherenhotel in Maastricht (member of Design Hotels), while serving on the Board of Directors at Oostwegel Collection. He has also led operational teams at renowned 5-star establishments in Amsterdam, notably NH Collection Barbizon Palace and NH Collection Doelen, where he successfully coordinated refurbishment and rebranding projects in collaboration with a Michelin starred chef and HQ Madrid.
Besides a robust background in Food & Beverage, Floris possesses strong analytical skills and a meticulous eye for detail, supported by an MSc in Business Strategy. Furthermore, he plays an active role in prominent network organizations such as Hotel Leaders Network and Hotel Vrijmibo.
Through his leadership, Floris seeks to inspire and cultivate talent, ensuring that both guests and staff experience the highest standards of hospitality and care. With Elevating Hospitality, he aims to support luxury and boutique hotels in achieving their highest potential.
Natalia Alvarez Pereiro
It’s a pleasure
Before founding TRIBE NL in 2021, an ever-growing international community of hospitality professionals, Natalia accumulated 20 years of strategic and operational experience in hotels. As General Manager and Operational Manager at various prominent Amsterdam hotels, she led significant (pre-)openings, refurbishments and rebrandings, including the launch of a new lifestyle brand: Park Centraal.
Her F&B expertise extends to projects like being part of the F&B European Committee of IHG or supporting the launch of Intercontinental Hotel Dieu in Marseille. Known for her extensive network, Natalia has served on the board of AF&BM and as a jury member for the Entree Awards, further enhancing her influence in the industry.
Natalia’s goal with Elevating Hospitality is to (co-)create environments where people and teams feel safe to learn from each other, embrace diversity and grow by making others shine.
Areas of Expertise
With over 40 years of combined expertise in the hotel industry, Natalia and Floris offer a distinctive perspective on hospitality management and consultancy. Their unwavering commitment to excellence, personalized service and in-dept industry knowledge make them your ideal partners. Elevating Hospitality is dedicated to unlocking new opportunities, fostering sustainable growth and setting new standards of quality in the industry. Let’s elevate your hospitality to unparalleled heights!
Guest & Employee Journey
Guidance for managers and owners to improve guest satisfaction and employee engagement.
Acquisitions & Expansions
Assistance with acquisition opportunities, expansion plans and pre-opening processes.
Recruitment and Onboarding
Hiring and integrating new employees into the organization.
Operational Management & Profitability
Support in enhancing operational management and results.
Strategic Change
Formulating and guiding change initiatives.
Market Positioning
Hotel openings, refurbishments and rebrandings.
Leadership in Hospitality
Providing guidance and coaching to managers and management teams to support strategic decision-making and enhance operational efficiency.
Strategic Partnership
Strategic Partnership in hotel development from ideation to welcoming the first guests.
Selection of Experience
Chateau St. Gerlach, Valkenburg
Floris Kemper
Developing a strategic master plan to enhance quality and profitability while aiming for a five-star classification. Key initiatives included:
- Overseeing the renovation of the lobby, rooms, and suites, ensuring seamless hotel operations throughout the process.
- Expanding and professionalizing the kitchen garden into a 1,200 sqm area for fresh, sustainable produce.
- Leading the refurbishment and grand reopening of the “Les Salons” restaurant, elevating the culinary experience to new heights.
- Rebuilding relationships and fostering collaboration with the owners of privately owned residences.
- Guiding and coaching cross-functional teams through significant operational and cultural transformations, maintaining high levels of performance during the transition.
Park Centraal, Amsterdam
Natalia Alvarez Pereiro
- Managed the successful renovation of the lobby, event spaces, and all 189 guest rooms while ensuring uninterrupted hotel operations.
- Rebranding: spearheaded the hotel’s transition to the newly created “Park Centraal” brand.
- Launch of the award-winning “Bar Claes”.
- Introduced a new à la carte breakfast concept at Momo Restaurant
- Developed a new concept for the hotel’s Group & Events offerings, aligning them with the refreshed brand vision.
- Guided and coached cross-functional teams through these significant operational and cultural changes, maintaining high performance during the transformation process.
Kruisherenhotel, Maastricht
Floris Kemper
- Successfully rebranded the restaurant and increased capacity, boosting local awareness.
- Transitioned breakfast service to an à la carte model, elevating the guest dining experience.
- Service excellence and reputation improvement: Led efforts to raise overall service standards, resulting in a significant improvement in Tripadvisor ranking, moving from #7 to #1 in Maastricht.
- Strategically improved room classification, directly contributing to higher guest satisfaction and increased revenue.
- Initiated plans for the expansion of the hotel, adding 50 rooms and large-scale F&B offerings in collaboration with renowned architect Francien Houben from HoH Architects.
- Innovative response during COVID-19: Launched a pop-up Green House restaurant in the hotel courtyard
Crowne Plaza, Amsterdam Zuidas
Natalia Alvarez Pereiro
- Pre-opening and opening: Responsible for concept creation and building the Food & Beverage team for all outlets, successfully launching the Manhattan Lounge-Bar, one o one restaurant, the Meetings & Events department, as well as Room Service and the Club Lounge.
- Operational excellence: As Operations Manager, led the full operation of the hotel, earning the “Best Crowne Plaza of the Year” award and the “IHG Green Engage Award” in 2016. Consistently maintained a spot in IHG’s “Out in Front Club” for top-performing European hotels.
- Strategic leadership as ExCom member: ensuring strong performance across all key areas: Commercial, Financial, HR, and Business Reputation strategies.
- Service excellence and reputation: Under her leadership, Crowne Plaza Amsterdam-South earned a place in Tripadvisor’s Travelers’ Choice Awards for 2016 and 2017, ranking in the Top 25 Hotels in the Netherlands out of 1,300+ hotels.
NH Collection Doelen, Amsterdam
Floris Kemper
- Pre-opening leadership and operational setup: Led the pre-opening phase of the hotel in collaboration with the GM, overseeing the selection of all staff and establishing operations to meet 5-star service standards.
- Budget management and strategic planning: Managed the allocation of the pre-opening budget and played an integral role as part of the construction and building team.
- F&B concept development: Directed the creation and implementation of innovative food & beverage concepts, aligning with the hotel’s luxury positioning.
IHG F&B Projects, Europe
Natalia Alvarez Pereiro
- Board Member, IHG European F&B Committee: Appointed by the VP of F&B Europe to drive alignment and fostering synergy across F&B operations in IHG’s European hotels.
- Opening support: Assisted the Director of F&B at Intercontinental Hotel Dieu in Marseille during its opening, providing support and coordination in the launch of F&B operations.
- F&B tender coordination: Facilitated and coordinated F&B tenders with IHG F&B Directors in Amsterdam, ensuring synergy and streamlined processes.
Ready to experience
the unexpected?
Together, we create hospitality that surprises and delights. Our approach makes every guest feel at home, enveloped in a welcoming atmosphere where every element is anticipated and every preference is known. We ensure a seamless hotel experience that feels personal and thoughtfully prepared. Down to the last detail.
Discover hospitality that goes beyond expectations with Elevating Hospitality.
